Returns

Please note that this return policy only applies to the additional equipment sold directly by BikeFair.

Those are the “Accessories” you can select after choosing a bicycle, or in the Accessories shop. Return policy for bicycles offered on BikeFair vary, and therefore THIS RETURN GUIDELINE DOES NOT APPLY TO BICYCLES. You can find all details regarding our 100% refund for bikes policy in the

FAQ

page, and more in detail in our

Terms & Conditions .

Return your product

We hope you'll like the purchased product. If not, don't worry. By the law you have a 14 day right of withdrawal without stating the reason. To guide you through the process as well as possible, please follow these steps:

  • Get in contact with our customer service and inform us you intend to return (some of) the products you bought via our website. You can call (+31 85 0027787) or e-mail us at [email protected].

  • Set up a return shipment. Unfortunately, because we are still only a young company, we cannot provide free returns. You can easily set up a return shipment via all mainstream courier services, for example DHL. The address to ship to is:

  • BikeFair Retouren
    Wibautstraat 137D
    1097DN Amsterdam
    [email protected]

    Please leave your order number in the reference of the shipment, so that we can correctly assign it to you and refund you in time.

  • Send your return via the nearest drop-off point.

You can also bring the package to the stated return address during office hours, which are in general all working days between 9 and 17, exceptions may apply.

After we've received your package, we will check whether the goods are in the original state. If they are, you will receive a refund within 10 business days after this processing. In case there is any damage or apparent signs of use, we may have to lower the refunded amount. Please check our Terms for more information. In such case, we will contact you by email or phone.

Still have questions?

Get in contact with our customer service. You can call (+31 85 0027787) or by e-mail: [email protected]. We'll gladly help finding a fitting solution.

You can also use the European model form for recall to make it clear you want to return the purchase. The form is available below, you can send it filled in to [email protected]. This is not obligatory.