Frequently asked questions

Buying a bike

General questions about buying

How does the whole process work?

It’s simple!

  1. Pick a bike you like and pay the fully refundable deposit.

  2. We connect you with the seller. You agree on a hand-over or arrange the delivery, and voilá…

  3. You have your new bike!

Need more information? Check this complete guide.

What are the benefits of buying a bike via BikeFair?

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Can I see the bike before I buy it?

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Can I contact the seller before paying for the bike?

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Can I pay in cash?

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How do I know the seller can’t run off with my money?

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Are there stolen bikes on BikeFair?

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How do you check that the bikes aren’t stolen?

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What are the different types of guarantee?

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Who can buy a bike?

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Do I get an invoice with my purchase?

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Why can't an elephant ride a bicycle?

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In-person handovers

Why do I pay a deposit before reserving a bike?

This is how BikeFair works to ensure a smooth sale transaction. You are not obliged to accept (buy) the bike yet - your money is securely held by BikeFair until you see and try the bike, and confirm the handover. Only then do we send it to the original seller. We do this for a number of reasons:

  • Sellers don't mind putting the bike you reserved to one side if they know you have the money available.

  • It enables easy card/iDeal payments.

  • Avoids haggling and other potentially risky pay-on-the-spot situations.


The whole process keeps you in control, so if you don’t want the bike when test riding it, you can simply cancel the order at any time by simply clicking “Cancel order” in your Orders -> Order details.

What if I like the bike and take it?

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What if I don't like the bike when I take it for a test ride?

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What if I didn’t confirm the handover?

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Is it possible to have a bike delivered after I test ride it?

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Can I return the bike after I pick it up?

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Getting your bike delivered

How do I know if I need to pay for delivery?

Every bike has a radius in which you are entitled to pick the bike up for free, or the seller will even deliver to you at no extra cost. Check the map in the “Delivery options” section of the bike that you are interested in. Beyond this radius, you can have a bike delivered, but you’ll have to pay the delivery fee (the standard delivery fee on BikeFair is €39 for regular bikes within the mainland of the Netherlands).

How long do deliveries take?

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What are sellers’ return policies?

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What should I do when the bike gets delivered to me?

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What if my bike is broken upon delivery, or is not the same as what I ordered?

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Buying additional products

What are additional products?

Additional products are the accessories, components or bike maintenance products that are available for sale on BikeFair.

How does buying additional products work?

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I have my bike but where are my additional products?

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What is the returns policy for additional products?

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Problems with your order

What should I do if I have a problem with my bike?

You can head to the Orders page on your BikeFair profile and click the “Raise a complaint” button. Here, you will see what guarantee you have on the bike and whether it is currently active. You can then describe the problem with your bike and upload photos and/or videos to highlight this issue. Submitting a complaint notifies the seller and BikeFair of the issue with your order and reopens communication so a solution can be found. Some examples of solutions include the sellers repairing the bike themselves, or providing compensation if this is not possible. They could also send out the right bike or a suitable alternative for you.


Important: don’t pay for anything relating to the complaint without the consent of the seller as this could invalidate the guarantee and all related claims.

The seller does not want to cooperate in covering my guarantee/unreported damage. What should I do?

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How do I raise a complaint about a seller?

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What are the different types of guarantee?

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Are there exemptions to the guarantee process?

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How will BikeFair help me with my guarantee claim?

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Can I cancel or change my reservation?

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Returns

Can I return a bike that has been delivered?

Yes, it’s possible to return a bike that has been delivered to you within 14 days of purchasing the bike. We kindly ask that you keep it in the same condition that it arrived in.


If the reason for returning the bike is for a non-technical reason such as “I don’t like it,” “it doesn’t fit me” or “I changed my mind” then you would have to return the bike in line with the seller’s returns policy. You can view their return policy on the “Delivery options” part of the bike details page, or in your Orders section of your profile.

If there is an issue with the bike, then it would be up to the seller to find a solution to fix this, usually by fixing it themselves or compensating a repair carried out by a bike shop closer to you. They might even be able to send out a replacement bike for you - an outright return is usually a last resort in these situations.

For more information on returns you can check out our Returns page.


Important: don’t get the bike repaired by an external service provider without the consent of the seller as this could invalidate the guarantee and all related claims.

What are the types of returns policies that sellers can offer?

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What is BikeFair’s returns policy?

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International deliveries

Can I have a bike shipped to me internationally?

Of course, we currently ship bikes to most EU countries, although we have plans to deliver to even more countries soon! get in touch via email if you would like to receive a quote from us - all we need is the address you would like us to deliver to and the bike(s) that you are interested in. Please be aware that international deliveries can take 10 business days or longer so your patience is appreciated during this process.

How do international deliveries work?

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Are international deliveries insured?

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How long do international deliveries take?

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Can I order additional products alongside my bike?

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What should I do if the bike is broken upon delivery?

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What if there’s a problem with my international order?

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Special promotions on BikeFair

How do the discount/voucher codes work?

These codes, which you may receive from time to time as a loyal BikeFair customer or as part of a special promotion, can only be applied during the checkout process and in line with the T&Cs of the voucher - some may be reusable, some may be single use for example.

Selling a bike

General questions about selling

How does the whole process work?

It’s simple!

  1. Create a listing by filling in a simple questionnaire.

  2. We will find your bike a buyer (feel free to pitch in by sharing the link to your BikeFair listing!) and collect the full deposit. All you have to do is hand over the bike to them in your selected area or a courier if it is an order outside of this radius and then voilá…

  3. You get paid!


Need more information? Check this complete guide.

What does it cost to sell a bike via BikeFair?

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What are the benefits of selling on BikeFair?

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Who can sell a bike on BikeFair?

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Why is filling in the frame number or getting my ID verified necessary to sell a bike?

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Do I need to have my ID verified?

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What if I fill in some details about the bike incorrectly?

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I need help to store and sell my bike, can you help?

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Should I try to sell the bike elsewhere once it’s on BikeFair?

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How many bikes can I sell?

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What happens when someone reserves my bike?

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How can I delete a listing from BikeFair

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What is the hardest part of learning to ride a bike?

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In-person handovers

What to expect from a handover?

So you have a buyer who wants to test ride the bike and now it’s time to arrange a meeting. Choose a spot that you know well in a public area and bring a friend if it makes you feel safer. And don’t forget your bike of course!

You should let the buyer check the bike over and take it for a test ride - they have the right to do this and have already paid a full deposit on the bike.


Important: If it goes well and the buyer wants to take the bike, make sure they confirm the handover on their BikeFair profile. Are they having trouble with this? You can call us on +31 85 0027787 or send an email to [email protected] and we can make sure the handover gets confirmed.

What if a buyer doesn’t like the bike when they take it for a test ride?

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What if the buyer has a problem with my bike after the handover?

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Do I need to deliver the bike?

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Selling your bike via delivery

Someone ordered my bike for delivery outside the radius that I want to deliver. Now what?

Congratulations! In this case, a buyer has liked the look of your bike so much that they have paid to have it delivered to them!

BikeFair handles this process for you, so we will be in touch with you to arrange the pickup of your bicycle. It is important to be really clear with the buyer about the state of the bike that they hope to receive - if there are major issues with the bike then you may be held responsible for any compensation or returns of the bike. 

A quick clean and some basic packaging (for example some bubble wrap, cardboard or other protective material around the saddle, handlebars and any other protruding parts of the bike is the bear minimum) will go a long way in making a good first impression on the buyer when the bike gets delivered to them.


If you have any questions about the delivery process, please don’t hesitate to call our customer service team on call +31 85 0027787 or by e-mail at [email protected]. We'll gladly help you out with any queries.

How do I package my bike for delivery?

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Getting paid for you bike

When do I get paid?

So, the buyer has the bike, now it’s time to get your reward! 

  • For in-person handovers we release the money to your account after 7 days. 

  • For deliveries, this period is 14 days to reflect the legal right of withdrawal that a buyer has when making an online purchase.

Can I get paid in cash?

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General questions

How can I delete my BikeFair account?

We’ll be sorry to see you go, but you can delete the account and all of our stored data in your profile settings. Alternatively, you can send us a short email to [email protected] and we will delete your account for you. Please note that in case you sold or bought a bicycle via BikeFair, we are obliged to keep the record of the transaction.

What currencies do you accept?

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When is BikeFair’s customer support available?

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Where can I visit your store?

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Got questions about this bike?
Got questions about this bike or need help choosing the right one?