Frequently asked questions

It’s simple!

1. Pick a bike you like and pay the fully refundable deposit.

2. We connect you with the seller. You agree on a hand-over or arrange the delivery, and voilá…

3. You have your new bike!

Need more information? Check this complete guide.

This is how BikeFair works to ensure a smooth sale transaction. You are not obliged to accept (buy) the bike yet - your money is securely held by BikeFair until you see and try the bike, and confirm the handover. Only then do we send it to the original seller. We do this for a number of reasons:

• Sellers don't mind putting the bike you reserved to one side if they know you have the money available.

• It enables easy card/iDeal payments.

• Avoids haggling and other potentially risky pay-on-the-spot situations.

The whole process keeps you in control, so if you don’t want the bike when test riding it, you can simply cancel the order at any time by simply clicking “Cancel order” in your Orders -> Order details.

Every bike has a radius in which you are entitled to pick the bike up for free, or the seller will even deliver to you at no extra cost. Check the map in the “Delivery options” section of the bike that you are interested in. Beyond this radius, you can have a bike delivered, but you’ll have to pay the delivery fee (the standard delivery fee on BikeFair is €39 for regular bikes within the mainland of the Netherlands).

Additional products are the accessories, components or bike maintenance products that are available for sale on BikeFair.

You can head to the Orders page on your BikeFair profile and click the “Raise a complaint” button. Here, you will see what guarantee you have on the bike and whether it is currently active. You can then describe the problem with your bike and upload photos and/or videos to highlight this issue. Submitting a complaint notifies the seller and BikeFair of the issue with your order and reopens communication so a solution can be found. Some examples of solutions include the sellers repairing the bike themselves, or providing compensation if this is not possible. They could also send out the right bike or a suitable alternative for you.

Important: don’t pay for anything relating to the complaint without the consent of the seller as this could invalidate the guarantee and all related claims.

Yes, it’s possible to return a bike that has been delivered to you within 14 days of purchasing the bike. We kindly ask that you keep it in the same condition that it arrived in.

If the reason for returning the bike is for a non-technical reason such as “I don’t like it,” “it doesn’t fit me” or “I changed my mind” then you would have to return the bike in line with the seller’s returns policy. You can view their return policy on the “Delivery options” part of the bike details page, or in your Orders section of your profile.

If there is an issue with the bike, then it would be up to the seller to find a solution to fix this, usually by fixing it themselves or compensating a repair carried out by a bike shop closer to you. They might even be able to send out a replacement bike for you - an outright return is usually a last resort in these situations.

For more information on returns you can check out our Returns page.

Important: don’t get the bike repaired by an external service provider without the consent of the seller as this could invalidate the guarantee and all related claims.

Of course, we currently ship bikes to most EU countries, although we have plans to deliver to even more countries soon! get in touch via email if you would like to receive a quote from us - all we need is the address you would like us to deliver to and the bike(s) that you are interested in. Please be aware that international deliveries can take 10 business days or longer so your patience is appreciated during this process.

These codes, which you may receive from time to time as a loyal BikeFair customer or as part of a special promotion, can only be applied during the checkout process and in line with the T&Cs of the voucher - some may be reusable, some may be single use for example.

It’s simple!

1. Create a listing by filling in a simple questionnaire.

2. We will find your bike a buyer (feel free to pitch in by sharing the link to your BikeFair listing!) and collect the full deposit. All you have to do is hand over the bike to them in your selected area or a courier if it is an order outside of this radius and then voilá…

3. You get paid!

Need more information? Check this complete guide.

So you have a buyer who wants to test ride the bike and now it’s time to arrange a meeting. Choose a spot that you know well in a public area and bring a friend if it makes you feel safer. And don’t forget your bike of course!

You should let the buyer check the bike over and take it for a test ride - they have the right to do this and have already paid a full deposit on the bike.

Important: If it goes well and the buyer wants to take the bike, make sure they confirm the handover on their BikeFair profile. Are they having trouble with this? You can call us on +31 85 0027787 or send an email to [email protected] and we can make sure the handover gets confirmed.

Congratulations! In this case, a buyer has liked the look of your bike so much that they have paid to have it delivered to them!

BikeFair handles this process for you, so we will be in touch with you to arrange the pickup of your bicycle. It is important to be really clear with the buyer about the state of the bike that they hope to receive - if there are major issues with the bike then you may be held responsible for any compensation or returns of the bike. 

A quick clean and some basic packaging (for example some bubble wrap, cardboard or other protective material around the saddle, handlebars and any other protruding parts of the bike is the bear minimum) will go a long way in making a good first impression on the buyer when the bike gets delivered to them.

If you have any questions about the delivery process, please don’t hesitate to call our customer service team on call +31 85 0027787 or by e-mail at [email protected]. We'll gladly help you out with any queries.

So, the buyer has the bike, now it’s time to get your reward! 

• For in-person handovers we release the money to your account after 7 days. 

• For deliveries, this period is 14 days to reflect the legal right of withdrawal that a buyer has when making an online purchase.