Frequently asked questions

Of course, there are plenty:

• Shopping comfort. All information at one place. No weird cash handling with seller. "You sure you don't have any change?"
• NO stolen bikes. All bikes are theft-checked, so you never get into any legal trouble (fines,criminal records, we've seen it all...)
• Our free anti-theft programme. If you ever lose the bike, with a help of our partner BikeIndex, we help you searching for it. For FREE.
• Genuine love for bikes. Need advice? We’re here for you. Bike broken? We know a bunch ofawesome repair mechanics to help you out.
• You support a good cause. Bike theft is a huge problem in the Netherlands, and we're actively fighting it.

Easy:

1) Pick a bike you like and reserve it. (We hold the payment until you actually get the bike. Don’t like it when you see it? You get an immediate 100% refund.)

2) We connect you with the seller. You agree on a hand-over, and voilá!

3) YOU HAVE A NEW BIKE!

Need more information? Check this complete guide.

Unless you choose an immediate shipping, we always wait for you to confirm you took the bike. Like the bike? Confirm the handover, and we will ship the equipment. Don’t like the bike? Cancel the order and we will not ship the additional equipment and refund you in full.

Every bike has a radius in which it gets delivered on seller’s cost. Check the map in each bike’s details overview. Beyond this radius, you are responsible for the delivery. No worries, though! As always, we will help you set things up. Drop us a message in the chat and we’ll be happy to discuss details with you?

€0. In words: nothing.

We offer ways to help your bike get sold better and faster, and those are paid – but also completely voluntary.

Easy:

1) Create a listing by filling in a simple questionnaire.

2) Hand over your bike. We will find your bike a buyer (feel free to pitch in by sharing the link to your BikeFair listing!) and collect the deposit. Your only job is to hand the bike over in your selected area.

3) Get paid. Cha-ching, and just like that, money’s on your account.

Need more information? Check this complete guide.

When you hand-over the bike and the buyer confirms it, we release the money to your account. The time to receive the money depend on the exact conditions of the specific transfer, but usually doesn’t take more than 1-2 business days depending on your bank.

ID verification is, in most cases, not obligatory. Only sellers of bikes with no frame number are obliged to prove their identity. That way, we make sure we don’t make it too easy for thieves.

We would still recommend all sellers to get verified, though. Think of it that way - as a buyer, you’d probably also feel better buying things from someone who isn’t hiding in anonymity. That is also why you get an honorary BikeFair verification badge if you get verified.