en
nl
Frequently asked questions
Buying a bike
General
Are there any benefits of buying a bike via BikeFair?
Of course, there are plenty:
- Shopping comfort. All information at one place. No weird cash handling with seller. "You sure you don't have any change?"
- NO stolen bikes. All bikes are theft-checked, so you never get into any legal trouble (fines,criminal records, we've seen it all...)
- Our free anti-theft programme. If you ever lose the bike, with a help of our partner BikeIndex, we help you searching for it. For FREE.
- Genuine love for bikes. Need advice? We’re here for you. Bike broken? We know a bunch ofawesome repair mechanics to help you out.
- You support a good cause. Bike theft is a huge problem in the Netherlands, and we're actively fighting it.
Why am I asked to pay now?
+Can I see the bike before I pay for it?
+Can I pay in cash?
+Who can buy a bike?
+Are there really no stolen bikes on BikeFair?
+How do you check the bikes?
+How is it with guarantees?
+Why can't an elephant ride a bicycle?
+How it works
How does the whole process work?
Easy:
1) Pick a bike you like and reserve it. (We hold the payment until you actually get the bike. Don’t like it when you see it? You get an immediate 100% refund.)
2) We connect you with the seller. You agree on a hand-over, and voilá!
3) YOU HAVE A NEW BIKE!
Need more information? Check this complete guide.
Do I need to pay up front?
+What if I don't like the bike when I see it?
+What if I like the bike and take it?
+What if I don’t confirm the hand-over?
+Buying additional equipment
What if I also bought the additional equipment, for example a lock?
Unless you choose an immediate shipping, we always wait for you to confirm you took the bike. Like the bike? Confirm the handover, and we will ship the equipment. Don’t like the bike? Cancel the order and we will not ship the additional equipment and refund you in full.
What if I ordered the additional equipment, but I don’t take the bike?
+What if I ordered the additional equipment with immediate shipping, but I don’t take the bike?
+Bike delivery and hand-overs
Who pays for the delivery?
Every bike has a radius in which it gets delivered on seller’s cost. Check the map in each bike’s details overview. Beyond this radius, you are responsible for the delivery. No worries, though! As always, we will help you set things up. Drop us a message in the chat and we’ll be happy to discuss details with you?
So how does the extra delivery work?
+Is there anything I should really do when taking over the bike?
+Why is it like this?
+Selling a bike
General
What does it cost to sell a bike via BikeFair?
€0. In words: nothing.
We offer ways to help your bike get sold better and faster, and those are paid – but also completely voluntary.
Who can sell a bike on BikeFair?
+Why can't I also try to sell the bike on my own?
+I sold the bike and handed it over to its new owner. Anything else I should do?
+How many bikes can I sell?
+What is the hardest part of learning to ride a bike?
+How it works
How does the whole process work?
Easy:
1) Create a listing by filling in a simple questionnaire.
2) Hand over your bike. We will find your bike a buyer (feel free to pitch in by sharing the link to your BikeFair listing!) and collect the deposit. Your only job is to hand the bike over in your selected area.
3) Get paid. Cha-ching, and just like that, money’s on your account.
Need more information? Check this complete guide.
What if a buyer doesn’t like the bike when I show it to her/him?
+Do I always need to deliver the bike?
+Payouts
When do I get the money?
When you hand-over the bike and the buyer confirms it, we release the money to your account. The time to receive the money depend on the exact conditions of the specific transfer, but usually doesn’t take more than 1-2 business days depending on your bank.
I handed the bike over, but didn’t receive my money. What do I do?
+Can I get paid in cash?
+Verification
Why do I have to get verified by my ID?
ID verification is, in most cases, not obligatory. Only sellers of bikes with no frame number are obliged to prove their identity. That way, we make sure we don’t make it too easy for thieves.
We would still recommend all sellers to get verified, though. Think of it that way - as a buyer, you’d probably also feel better buying things from someone who isn’t hiding in anonymity. That is also why you get an honorary BikeFair verification badge if you get verified.
Why do I need to fill the frame number?
+What if the bike I am selling has been stolen?
+What if I fill anything – for example the frame number – incorrectly?
+Perfecto.bike closure
Message from the Perfecto team
What happened to my ads and personal data on Perfecto?
Your ads as well as personal data are safely stored in Perfecto database. We do not share them with anyone without your consent – including BikeFair. We will keep you posted when Perfecto is back on track, and you’ll be able to access them as usual.